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Frequently Asked Questions


Read here frequently asked questions regarding CDX content and usage in several categories.

You can download a PDF document with all questions and answers in our Tutorials page to store it on your computer.
 

FAQ Categories

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Getting Started

How do I register in CDX?

Once I register our company, how soon can we start using CDX?

Who owns CDX information and who is able to see it?

How do I respond to a customer request?

How do I start entering information for a Material Data Sheet (MDS) or Conflict Minerals Declaration (CMD)?

What types of User Accounts exist?

How do I change the Menu view so that I can access Material Data Sheet (MDS) functionality or Conflict Minerals Declaration (CMD) functionality?

What do I do if I forget my User ID or password?

What CDX Training is available?

What type of user support is available?
 

  How do I register in CDX?

If your company is new to CDX, you can go to the CDX information page at https://www.cdxsystem.com. In the upper right corner of the page, click on the "CDX Login" button. This will take you to the CDX Login page. On the left side, click on "Register your company". The page will display the registration fields where you need to enter your company information and the Company Administrator information. A Video Tutorial is also available there or on the CDX information page to walk you through how to register your company. Additional information on how to register in CDX is found in the CDX User Manual, which is also available in the system's Help menu.

If your company is registered in CDX, you can contact your Company Administrator and they will create a CDX User ID for you. If you do not know your Company Administrator, or you do not know if your company is registered in CDX, you can contact the CDX Service Desk at cdx-servicedesk@dxc.com.

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  Once I register our company, how soon can we start using CDX?

Once you receive your ID and password, and have logged in to accept the Terms of Use and change your initial password, you are ready to start using CDX. At this point, we recommend that you take the CDX training and/or read the User Manual as the system will not prompt you step by step.

One of your first steps is to notify your suppliers that you are now using CDX and that you expect them to register. With the CDX e-mail process, you can send requests to companies currently not registered in CDX, to ask them for submission of their Material Data Sheets (MDSs) and/or Conflict Minerals Declaration (CMD). That company will receive an e-mail with the request information, along with an invitation to register in CDX. This will provide the ability to manage their submissions directly into the CDX system.

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  Who owns CDX information and who is able to see it?

The company in CDX that created the CDX data remains owner of the data they created, and only users for that company can view that data (unless your Company Administrator has granted a user from another company "Trust" access). Users from other CDX companies can view your data only if it has been sent to them by your company. The user that receives the data may use the data provided into CDX for the purpose of creating material and substance documentation.

The user providing the data can mark the substance submitted into CDX as confidential or can use a system wildcard if the substance is highly confidential. When these items are sent to a recipient the confidential information is not disclosed.

Additional information is found in the CDX Terms of Use (ToU) available from the CDX Login page. Before using CDX all users must accept the CDX ToU.
 

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  How do I respond to a customer request?

When your customer has requested, via CDX, that your company provide either a Material Data Sheet (MDS) or a Conflict Minerals Declaration (CMD), you will receive an e-mail from CDX. If you are already registered in CDX, the e-mail will provide a link to the CDX system and to the Received Requests screen. If you are not registered in CDX, a link is provided to register and activate your company in CDX. Once you have registered and log into CDX, you will be taken directly to the Received Requests screen and the request will show in the screen.

You can also view your requests by going to the CDX Inbox (from the Toolbar or from the Functions menu) and selecting either MDS Request or CMD Request. You can then create your MDS or CMD in CDX to respond to the request.

Detailed information can be found in the CDX User Manual, which is also available in the system's Help menu, or from the CDX Tutorials page.
 

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  How do I start entering information for a Material Data Sheet (MDS) or Conflict Minerals Declaration (CMD)?

Once you have successfully registered in the CDX system, you can start entering data for your MDS or CMD. You can select MDS >> New or CMD >> New from the Menu, or select the "New" button from the Toolbar. The appropriate screen is then displayed for you to start entering your data.

When you are also registered in an use the International Material Data System (IMDS), you can also import existing IMDS MDSs into CDX. More information about this option can you find in the FAQ Category "Integration Services" or in the Data Transfer page.

Detailed information can be found in the CDX User Manual, which is also available in the system's Help menu, or from the CDX Tutorials page.

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  What types of User Accounts exist?

There are three (3) types of User profiles in CDX: Company Administrator, Standard User and Read-Only User.

Company Administrator

Company Administrators have all the privileges to administer the MDSs, Org Units, Users and contact persons of their own company in CDX. It is the Company Administrator¿s responsibility to create User IDs and contact persons, assign users to Org Units, and perform password resets.

It is strongly recommended that each CDX company have a minimum of two (2) Company Administrators for backup purposes.

Standard User

Standard Users can create, send or propose MDSs/CMDs. Additionally, they can review, accept or reject MDSs/CMDs sent to their company. They can also create MDS/CMD Requests and respond to incoming requests.

Read-Only User

The Read-only user can view, but not change, datasheets/CMDs created by their own company, view published data, and view datasheets/CMDs received and accepted by their company.

Additional information about user accounts is found in the CDX User Manual (also available in the system's Help menu).

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  How do I change the Menu view so that I can access Material Data Sheet (MDS) functionality or Conflict Minerals Declaration (CMD) functionality?

With CDX you can manage Material Data Information as well as Conflict Minerals Information. The user can change the menu view according to their personal needs. If you work only with CMD, you should setup the "CMD View". If your focus is more on MDSs, please use the "MDS View".

You can change the view from the Administration menu >> Change View or with the Personal settings button in the Toolbar.

The additional CDX functionality from the non-active view is available to users by selecting the ... More option from the menus.

Additional information is found in the Navigating CDX section of the CDX User Manual (also available in the system's Help menu).

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  What do I do if I forget my User ID or password?

If you have forgotten your ID, you can retrieve it automatically using the "User ID forgotten" link on the CDX Login page in conjunction with your e-mail address.

If you need to reset your password, you can reset it automatically use the "Request new password" link on the CDX Login page in conjunction with your User ID and your e-mail address.

These features operate only if your e-mail address recorded in CDX matches your actual current e-mail address, and your ID is not expired.

If your e-mail address has changed or your account expired, a Company Administrator at your company can and should update your information. If no Company Administrator is available, you will need to contact the CDX Service Desk at cdx-servicedesk@dxc.com.

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  What CDX Training is available?

A number of different options are available for training on how to use CDX to help you accurately report your regulatory obligations.

Free webinars are available to introduce you to DXC's Compliance Data Exchange (CDX) and the included CMD Manager, along with the latest upgrades. You'll see how CDX can help your company seamlessly meet its compliance obligations with minimum time and effort, and with maximum return. You can register for these free Webinars here.

The CDX web page also offers Video Tutorials and PDF guidance documents to help you get started using CDX. These are available on the CDX Tutorials page.

For in depth training CDX has training partners who offer CDX Training Classes. These partners and links to the courses offered are available here.

For information on how CDX integrates into your environmental and social programs, you can contact our CDX partners. For more information on the regulations that impact your industry, you can go to the CDX Industries page.

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  What type of user support is available?

The CDX system is available 24 x 7 in 8 languages (English, German, Chinese, French, Japanese, Korean, Portuguese and Spanish).

Worldwide support is available for helpdesk, training and consulting by sending an e-mail to cdx-servicedesk@dxc.com (in English or German language).

The CDX User Manual is available in English, German, Chinese, French, Japanese, Portuguese, and Spanish.


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