CDX Service Desk
Your Support for Seamless Compliance
Expert assistance for registration, application functions, and user support.
Frequently Asked Questions
Registration & Getting Started
Do I need a license to register in CDX?
Any company can self-register and use CDX to create Material Data Sheets (MDSs), Conflict & Extended Minerals Declarations (CMD/EMD) and send them to their customer at no cost.
However, to receive the greatest benefit from the system, you need to use data from your suppliers. To be able to incorporate their data into your structures, you need to pay for the supplier data you want to use in your own structures. Please find detailed information about available MDS, CMD and EMD licenses in our CDX Pricing page.
How do I register for CDX?
Go to the CDX Login page.
On the left side, click on Register your company. The page will display the registration fields where you need to enter your company information and the Company Administrator information. (Video Tutorial available)
Additional information on how to register in CDX can be found in the CDX User Manual.
If your company is registered in CDX, you can contact your Company Administrator who will create a CDX User ID for you. If you do not know your Company Administrator, or you do not know if your company is registered in CDX, please contact the CDX Service Desk at cdx-servicedesk@dxc.com.
Where can I find information or help about Multi-Factor Authentication (MFA)?
You can find everything you need to know about Multi-Factor Authentication (MFA) in one place! From setup instructions to troubleshooting tips, all the information and guidance is available right here.
Is there training or support material for getting started?
Yes! We offer training sessions through our official training partners, which you can find on our CDX Training page. These sessions are a great way to get hands-on guidance and deepen your understanding of CDX.
In addition, we provide a wide range of supportive materials - including user manuals, first steps guides, and recorded webinars - available on our Supportive Materials page. These resources are designed to help you work efficiently and confidently with CDX.
Functionality & Usage
What should I do if I forget my password or User ID?
If you have forgotten your ID, you can recover it automatically by clicking on User ID forgotten link on the CDX login page in conjunction with your e-mail address.
If you need to reset your password, you can reset it automatically use the Request new password link on the CDX login page in conjunction with your User ID and your e-mail address.
These features operate only if your e-mail address registered in CDX matches your actual current e-mail address, and your ID has not expired.
If your e-mail address has changed or your account has expired, a Company Administrator of your company can update your information.
If a Company Administrator is not available, please contact the CDX Service Desk at cdx-servicedesk@dxc.com.
What are the system requirements for using CDX?
In addition to a PC connected to the internet, you will need an Internet browser. The following browsers are fully tested and supported:
- Microsoft Edge (current version)
- Mozilla Firefox (current version)
- Google Chrome (current version)
- The Microsoft Internet Explorer (IE) 11 and older versions explicitly excluded for the CDX Application use.
All other browsers may be used but are not fully tested. Therefore, we recommend using one of the above mentioned fully supported browsers.
The following Browser Settings must be enabled:
- Compatibility Mode - for Internet Explorer 8 and 9, only Native mode is supported. View Compatibility mode should be disabled.
- XMLHTTP - support must be enabled.
- JavaScript - support must be enabled.
- Style Sheets - support must be enabled.
- Browser Add-ons - You should disable or remove third party browser add-ons because they can negatively interfere with the execution of the browser and the ADF Faces client framework.
- Cookies - You need to allow session cookies to be stored in your browser at least for the domain cdxsystem.com.
How can I start entering information for MDS/CMD/EMD?
Once you have successfully registered in CDX system, you may begin entering data for your MDS or CMD/EMD.
You can select MDS >> New or CMD/EMD >> New from the Menu or select the New button from the Toolbar. You will then be presented with the appropriate screen to begin entering your data.
Detailed information can be found in the CDX User Manual.
How do I invite my suppliers to use CDX?
You can search for a company already registered in CDX by using the company search function or you can
send your request to a company not already registered in CDX. When you activate the field "not registered in
CDX", additional fields appear in the lower area.
Please fill in the required information for the company you want to send the MDS request (all fields with a red *
are required). At the end of the window you can also include a note to the email that the system will send out.
Here you can add helpful information for suppliers, who have not yet registered in CDX and might need guidance
on how to answer your request.
How do I respond to a customer request?
When your customer has requested a Material Data Sheet (MDS) or Responsible Material Declaration (CMD/EMD) from your company through CDX, you will receive an e-mail from CDX. If you are already registered in CDX, the e-mail will provide a link to the CDX system and to the Received Requests screen.
If you are not registered in CDX, a link is provided to register and activate your company in CDX. Once you have registered and logged into CDX, you will be taken directly to the Received Requests screen and the request will appear on the screen.
You can also view your requests by accessing the CDX Inbox (from the toolbar or from the Functions menu) and selecting either MDS Request or CMD/EMD Request. You can then create your MDS or CMD/EMD in CDX to respond to the request.
Detailed information can be found in the CDX User Manual.
What formats can I import/export data in?
Currently CDX provides the ability to import
- IMDS MDSs as well as
- Import and Export capability for IPC1752A Class C / Class D, IPC1754 Class E / Class F / Class G and for
- IEC62474 declarations.
This functionality supports users who have requirements to file IPC1752A, IPC1754 and IEC62474 declarations and simplifies the
MDS creation using existing IPC data. The IMDS MDS Import addresses the automotive supplier's need to further
process MDSs that are already available in IMDS and are also used for other industries, without re-entering them
in CDX.
Please note:
Import and export functions require at least a valid CDX Entry license, IMDS Import also needs an IMDS Connect license from the IMDS Team. The Company Administrator can order the necessary CDX license in Administration > CDX Licenses.
User Roles & Permission
Who should be the Company Administrator?
Company Administrator could be set during the Company registration process or to be created later by another Company Administrator in your company.
As a Company Administrator you are now allowed to and are responsible for:
- Order is created to pay for the order
- Creating users for (only) your own company
- Changing user information (e.g. "valid until" date) and profiles within your company
- Resetting passwords for your users
- Assigning contact persons for your company
- Deactivating users that have left the company
- Ensuring there is always a minimum of one Company Administrator available in your CDX company (including vacations and leaves of absence)
- Watching the license information & ordering renewals before the license period ends
- Accessing the MDS specific statistics for your CDX company.
Once registered, any Company Administrator can create users and other Company Administrators. As people within a company frequently change jobs or leave the company, we strongly suggest a minimum of two (2) Company Administrators for each CDX company.
What are the different roles in CDX?
There are three (3) types of User profiles in CDX: Company Administrator, Standard User and Read-Only User.
Company Administrator
Company Administrators have all the privileges to administer the MDSs/CMDs/EMDs, Org Units, Users and contact persons of their own company in CDX. It is the Company Administrator´s responsibility to create User IDs and contact persons, assign users to Org Units, and perform password resets.
It is strongly recommended that each CDX company have at least of two Company Administrators for backup purposes.
Standard User
Standard Users can create, send or propose MDSs/CMDs/EMDs. Additionally, they can review, accept or reject MDSs/CMDs sent to their company. They can also create MDS/CMD/EMD Requests and respond to incoming requests.
Read-Only User
The Read-only user can view, but not change, MDSs/CMDs/EMDs created by their own company, view published data, and view MDSs/CMDs/EMDs received and accepted by their company.
Additional information about user accounts is found in the CDX User Manual.
How many users can be registered under my company?
The number of users available to add to CDX depends on the license the company owns:
MDS Entry License: 5
MDS Small License: 10
MDS Medium License: 25
MDS Large License: 50
How do I add or manage additional users in my company?
To create a user, click on the Create User button from the Search User screen. Each user will have their unique User ID generated by the system.
How can I change a user´s role or deactivate a user?
Deactivating a User
Once a user leaves a company or no longer requires access to CDX, their User ID should be deactivated. The following is the recommended process:
1. Search out the User and view the Details.
2. Set the Valid until date to be today´s date.
3. Save.
4. On the Search Screen, uncheck the box under Active.
Resetting a Password
The Company Administrator is responsible for resetting passwords for users in their company. To do so, find the user by Administration > User and view the details. There will be a Reset Password button in the lower right. Click on that and the system will send a Password to the user's email address.
Maintaining User Accounts
Every User account in CDX has a Valid until date, which must be maintained by the Company Administrator (by default, 12 months after creation of the user account). Before the account´s Valid Until date is reached, the User and the Company Administrator will receive an email notification that the User account will expire in the next few days. In the User Details, the Company Administrator is responsible to change the Valid until date for such a User account.
Additionally a CDX User account will be deactivated when the User has not logged into CDX within the last 12 months. In this case, the User and the Company Administrator receive an email notification that the account will expire in the next few days. The User should login immediately to CDX to avoid the deactivation. Only the Company Administrator can re-activate such deactivated user accounts.
Can I change my Company Administrator after registration?
Please go to Administration -> User -> Select User -> Modify their Authorization profile or create new user with Authorization.
What if the Company Administrator is no longer available?
If user from the same company would like to change the Company Administrator name, he/she is required to follow the below instructions:
A .pdf, .jpg, or .tif file created using your company´s letterhead with the name and address as registered in CDX and signed by a senior company officer such as director of operations or equivalent (we accept: Director of Operations, Vice President, President, Owner or equivalent. We cannot accept: Director of Quality, Lab Manager, etc.)
(If the Company Name or Address in the Letter head does not match the registered name and address, provide at least two additional pieces of evidence to explain the discrepancy.)
The letter must contain:
- Company ID :
- The Full Name of the previous company administrator and the date he/she left the company.
- Last name, First name of ONE person as the proposed Company Administrator.
- Contact number of the proposed Company Administrator including all dialing codes.
- Email Address of the proposed Company Administrator. (If the proposed Company Administrator email domain does not match the previous client manager domain, provide at least two pieces of evidence to explain the discrepancy.
- A signature, printed name, and title from a senior company officer (we accept: Director of Operations, Vice President, President, Owner or equivalent. We cannot accept: Director of Quality, Lab Manager, etc.)
Attach the file to an email and send it to cdx-servicedesk@dxc.com.
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